Called to get a quote for replacing an emergency shutoff valve that was incorrectly installed when before I purchased my home. When I called, Hollie was courteous and professional in getting me an accurate quote for service, and she had my plumber Ed out within a few days. Repair took just a few minutes, and final price even was lower than the original quoted cost.
After moving into a new house, we immediately had several plumbing issues. Zin's came recommended to me by my real estate agent (one of the best in the city, so I definitely trust her recommendations for stuff like this). So far I have been dealing with Mike on site and Holly over the phone... Both have been incredibly delightful, knowledgeable, and helpful in getting my situation figured out. I had taken a while to follow up on some things, but Mike took a moment out of his own day to check up on me and see if there was anything else I needed for them to do, or if I needed any other support with my issues... I feel like follow-up calls like this are almost non-existent these days and I really appreciated the detailed service. Will be calling them again in the future for sure.
I really appreciated the professional, informational interaction I had with my plumber. He provided several options and provided estimates on future work. In what was a bad homeowner situation I had a good outcome. I will continue to use Zins for all mu pluming needs.
Refused to do power jetting because it's too cold? Meanwhile my sewer is backing up into my basement. Every day this January has gotten above freezing. Won't be calling these people again.
Amazing service and a knowledgeable plumber quickly resolved our problem. Highly recommend - peace of mind knowing the job is well done!
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